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Protect Your Identity & Finances

Although today’s technology can help make life easier, there also are many deceitful aspects to deal with. To help ease the fear of being scammed we have provided some helpful tips!

  1. Verify all transactions on your statement are legitimate and made by you. You must notify us of any discrepancies within 60 days.
  2. Never respond to any email or phone call that directs you to update your personal information by dialing a telephone number. Scams have become very sophisticated that scam artists may know more information about you than you realize.
  3. While shopping in stores or when making a deposit or withdrawal at an ATM, always protect your card and PIN. Beware of cell phone cameras, mirrors, or people watching your transaction. When shopping in stores be sure to take note if the cashier moves your card of out of sight or any other unusual activity.
  4. While online, never respond to unsolicited emails that ask you to verify your card or account number, this scam is called Phishing and is very dangerous. Some websites you encounter may look legitimate, but can collect data or place Spyware on your computer. Do not click on the e-mail link, you could be adding yourself to their identity theft collection.
  5. Pharming is a type of scam that seeks to obtain your personal information by secretly directing you to a copycat website, where your information is stolen, usually by filling out a legitimate form. Before submitting any financial information through a website look for the “lock” icon on the browser status bar or “https” in the web address. Be cautious when providing personal information online.
  6. Protect your computer by using a password to login to your computer. Install Anti-Virus protection software, Firewall software or an Anti-Spyware program and keep all updated.
  7. Report scam attacks to your local federal law enforcement agency. Most law enforcement agencies now have cyber threat units that are well-versed in investigating your claim.


How we help you protect your finances and personal information!

The Credit Union monitors your ATM, VISA Debit Card and VISA Credit Card for any fraudulent activity. This may include a sudden change in usual transactions; such as when a US-issued card is used unexpectedly overseas, out of your usual usage area, sudden string of costly purchases or any pattern associated with new fraud trends around the world. Be sure to confirm that all of your purchases on your monthly statement are valid.

If we suspect fraudulent activity, we will contact you to validate the legitimacy of your latest transactions. Your participation in responding to the call is critical in preventing the potential risk and avoid any restrictions we may place on your card.

By using Virtual Branch Online Banking, it will help you monitor your account 24 hours a day, 7 days a week.

For more information refer to the following.

Consumer Fraud

Federal Trade Commission Consumer Response Center

Internet Fraud Complaint Center (IFCC)

Identity Theft Resource Center

NCUA Fraud

Social Security Administration Report Fraud